We Want You To Be Thrilled With Your Order...Let's Fix It!
Our goal is to have every purchase you receive from The Blissful Dog feel like a birthday gift. Obviously we want you happy with your purchase, but most of all we want your dog to receive the benefits of our products.
So, what can we do to make you happy with your purchase?
Let's address the most common issues we hear about…
The USPS and I have a love/hate relationship. Overall they do a great job of getting stuff from Point A to Point B...but every now and then they don't. Please visit this page for all the scoop on shipping issues and what we can do.
Dog Does Not Want Product Applied
Reasons They May Struggle
Don't feel bad, it takes my husband I BOTH to apply NOSE BUTTER® to my 13 pound English Toy Spaniel. He twists and flips like a Cirque de Soleil performer!
Most flat-faced dogs loathe having their faces messed with as nature is telling them to keep their already restricted breathing open and clear. So they struggle or try to pull away.
Some dogs may have been controlled tightly as a puppy and that triggers the struggle reflex.
The brochure that came with your order has our basic tips that work for most dogs. If you have a tough case here are more tips...
Tips For Challenging Tips For Challenging To Handle Dogs
Scoop a dab of peanut butter on a big wooden spoon and let them lick at it while you dab NOSE BUTTER on
Tag team 'em. Get someone to help. Have them be the treat giver while you dab the product on
Rub the product in the palm of your hand to warm it up before dabbing it on and the extra heat from your hand will allow it to melt faster
You don't have to rub it in PERFECTLY, as the product starts to melt as soon as it gets to body temperature
Catch 'em napping. Dab the product on while they sleep - sneaky one
Dog Wipes Product Off After Application
Distract! Distract! Distract!
If you can distract them long enough for it to melt in and get it's work done you will have done enough. Usually feeding dinner immediately after application is enough. Your dog may respond to a walk or being held and petted. Try something different and see. Also, warm product so it will be absorbed faster.
Product Was Harder Than Expected
Occasionally someone lets us know they thought the product was denser or too hard. They were expecting something fluffier or softer.
For our products to work, they have to be dense enough to go into a dog's skin. Plus, nose leather, paw pads and elbow calluses are thick, tougher tissue than our hands or faces (if you were thinking it would be like a face cream). We have enough beeswax in the recipe to also add more staying power. This makes it stiffer.
This one is an easy fix. Just use a spoon to dig a bit out and warm it in the palm of your hand. The products melt at body temperature, so rubbing it in your palm will warm it up and make it easier to apply.
Order Not Right
This one is an easy fix. Let us know what was wrong and we will fix it-period. Of course we did not purposefully send you the wrong thing and you have every right to be annoyed, we would be too. Unfortunately mistakes can (and do happen). Please let us make it right!
If none of these tips work or it was something else that caused your disapproval, please contact usand give us a chance at redemption!