The Blissful Dog Shipping Info
Ordering, Shipping and Tracking Info
- Up to $24.95 Shipping is Flat Rate of $3.50 (USA only)
- $25.00-$49.95 USPS 1st Class Mail FREE SHIPPING (in USA only)
- Over $50.00 FREE FEDEX 2-DAY or PRIORITY USPS SHIPPING (in USA only)*
- Upgrade to FEDEX 2-Day or USPS Priority Mail for only $4.25 (USA only)
- International shipping is charged by weight, cart total and destination country*
*Caveat - We are in a very rural area in far northern Minnesota. We do not have Saturday FedEx or UPS pickup/delivery. Plus, we cannot schedule delivery after 12PM for pickup. We will accommodate you as best we can within the parameters of the space time continuum of 2018-2019.
How Do You Mail My Dog's Stuff?
- Your order is packed in a bubble envelope or box and sent First Class USPS, FedEx 2-Day or Priority Mail
- For larger weight orders (shampoo gallons, etc.) we ship best rate via UPS, FedEX Ground or USPS
- Your order is shipped FAST with 24-48 hours of receipt
- Once your order is out of our hands it is LITERALLY out of our hands. We have zero control over what the Post Office does after they have your package
- Please be sure you have provided us with the CORRECT MAILING ADDRESS
- If we have to reship due to your giving us an incorrect address you will be charged for the postage/shipping costs. We never type your address manually. It is automatically sent to our postage system, so we have no opportunity to "change it" or "type it wrong"
- We ship FAST, if you realize you gave us an incorrect mailing address when you get your tracking info it is too late
- Once the package leaves here we have NO control over how the Postal Service. We work hard to ship fast, but once the USPS has it we are helpless.
- The Post Office does not give us any more info than they give you (no secret seller tracking magic website). If you're concerned, we suggest you upgrade to FedEx.
Rates are the exact rates charged by the USPS. The cart configures the rate based on the weight of the items purchased and the country of the final destination.
International customers – Tracking Information stops in Chicago, IL as that is where the packages leave the USA. This does not mean it is “stuck” in Chicago, it means your package is on the metal bird and on its way!
INTERNATIONAL CUSTOMS & TARIFFS INFORMATION
We follow the letter of the law on all Customs Declarations. Your order is stamped DOG GROOMING and FYI, the Harmonization Code is 3305900000.
The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges, of course. If you are concerned about possible charges please check with your Customs office and/or Postal Service.
The Blissful Dog is not responsible for any tariffs or taxes imposed by your country.
Where Is My Tracking Info?
- Your tracking info is sent via email when your package is picked up by the carrier
- Check email and spam folder if you do not receive tracking within 48 hours of purchase (excluding holidays, weekends)
- Save the email with tracking info until order arrives, it has a lot of "What To Do If" Info
- International customers – Tracking Information stops in Chicago, IL
WHAT ABOUT HOT OR COLD WEATHER SHIPPING?
HOT WEATHER: If over 90 F, pop entire package into refrigerator for 10-15 minutes. Melting and re-solidifying does not harm product at all. As needed, we include a free freezer pack with Priority Mail orders.
COLD WEATHER: Allow product to come to room temperature before using. Pop in pocket, but no microwaving! Your product came from far, FAR northern Minnesota, so it will leave here cold/frozen from November-April.
If Your Order Is Taking Longer Than Expected
- Track it, if you cannot find your tracking info, contact us and we will track it and send you info (check your spam folder first!)
- Tracking is only as good as the individual mail centers and mail carriers are at scanning – give your package 2-3 days after last tracking update to arrive
- Keep in mind that the moment USPS accepts your package we have done our part. The has to do USPS their part. If this is a concern, upgrade to FedEx.
What To Do If Tracking Shows Your Package As Delivered & You Don't Have It
- If the tracking info says package was delivered and you don’t have it, don’t despair, we have options
- Sometimes postal carriers scan or mark packages as delivered, but you may not get it for another day or so. Annoying, I agree.
- TIP! THIS WORKS! Print out the tracking info saying your package was delivered and leave it in mailbox with a note telling your carrier you did not receive the package and ask what you should do next (this works more often than you might think). Ask them to be your postal hero!
- Check with others in your household who may have it
- Check with neighbors, especially if packages have been mis-delivered before
- If no luck with any of these steps THEN contact us
What If I Need To Change Or Cancel My Order?
If your order has not shipped we will gladly cancel or change the order as desired. Please use CANCEL ORDER as Subject Line. Warning! We ship FAST.
What If There Is, Shudder, A Mistake With Your Order?
- All mistakes are blamed on the husband. Period.
- Contact Kathy and we will figure it out (even if it IS Steve’s fault)
- Seriously, we will make it right, please contact us or call 1.855.DOG.BLISS