WHERE’S MY STUFF?
THE BLISSFUL DOG ORDER INFO, SHIPPING & FAQ
- Orders ship via USPS within 24-48 hours of receipt (not counting Sundays or holidays)
- Order info and tracking information is emailed automatically when the postage label is scanned at the Post Office (check spam folder if needed)
- First Class mail is usually 5-7 days days within USA, Priority Mail 2-3 days
- When your order leaves here we have no control over it, it is in the USPS hands
- We receive the same tracking info you do, there is no secret backdoor info that we get. I wish.
WHAT TO DO IF YOUR PACKAGE DOES NOT ARRIVE IN TIMELY MANNER
- Track it, if you cannot find your tracking info contact us and we will track it and send you info (check your spam folder first!)
- Tracking is only as good as the individual mail centers and mail carriers are at actually scanning – give your package 2-3 days after last tracking update to arrive before worrying
- Keep in mind that once we give it to the USPS we have done our part. It is up to the USPS to do their part
WHAT TO DO IF TRACKING SAYS DELIVERED AND YOU DON’T HAVE IT
- If the tracking info says package was delivered and you don’t have it, don’t despair, we have options
- Sometimes postal carriers scan or mark packages as delivered when they leave for their route, but you may not actually get it for another day or so. Annoying, but it happens on occasion (make that kinda often)
TIP! THIS WORKS! Print out the tracking info saying your package was delivered and leave it in mailbox with a note. In the note tell your carrier you did not receive the package and ask what you should do next (this works way more often than you might think). Yes, ask them to be your postal hero! You know flies and honey!
- Check with anyone else in your household who may have picked up the package and forgot to tell you (it happens, I have found MY important mail under the husband’s truck seat)
- Check with neighbors, especially if packages have been mis-delivered before
- If no luck with any of these steps THEN contact us
TIME SAVING INFO
- Please be sure you have provided us with the CORRECT MAILING ADDRESS
- If we have to reship due to your giving us an incorrect address you will be charged for the postage/shipping costs
- We ship FAST, if you realize you gave us an incorrect mailing address when you get your tracking info it is too late
- Once the package leaves here we have NO control over how the Postal Service handles it, oh I wish!
- The Post Office does not give me any more info than they give you (no secret seller tracking magic website)
WHAT TO DO IF…OH NO…THERE IS A MISTAKE IN YOUR ORDER
- All mistakes are blamed on the husband. Period.
- Contact Kathy and we will figure it out (even if it IS Steve’s fault)
- Seriously, we will make it right, please contact us or call 1.855.DOG.BLISS