• Your order is carefully packed in a padded envelope or box.
• It's sent via USPS, UPS or FedEx
• Your order is shipped with 24-48 hours, sometimes same day
• Once it leaves our hands we have zero control over what the USPS do with our/your stuff. But we will not leave you hanging
• Make 100% sure you entered your correct address
• We never type or retype your address info, it is 100% computer generated from your input
• If you catch incorrect info email or call us. Use ADDRESS ChANGE as subject
• We ship FAST
• We are not responsible for the USPS, UPS or FedEx
• You receive one email thanking you for your order (My Meemaw told me to always say Thank You)
• The next email will have the tracking info
• Tracking info is generated after we create the label
• We need an email address or cell phone number to send tracking
• Check spam folders etc if you do not get tracking info within 48 hours of order
• If temperatures are over 85° F or 29° C pop the entire package into the refrigerator for 15 minutes
• A free ice pack is included in all Priority Packages, as applicable
• Melting and solidifying will not hurt the efficacy of the product
• On rare occasions shea butter form grainy fat bubbles that melt upon application. Again, does not affect usefulness of product
• We are in far northern Minnesota, so during winter months your product may be solid. Allow it to come to room temperature, it may take a 8 hours or so depending on size of container
• Do not microwave product unless you scoop it out and put into microwave safe container
• If your order has not shipped, we will gladly change or cancel it.
• Contact us ASAP, as we ship very quickly
• Call or email and use CANCEL ORDER as subject
• Track it. If you don't have your tracking number, check your SPAM folder, if still no, then contact us
• We take great pride in shipping FAST, so note when the order was shipped. When it leaves our hands we can't control the carriers
• Of course, we don't leave you hanging, but we do have a few things to do to find the package
• Don't despair! We have options!
• Check with neighbors, family, door person, etc
• Sometimes packages are marked as scanned, before the driver leaves and they don't get them all delivered. Give it another 1-2 days.
• This really works. Print tracking info out, leave in in your mailbox with a note asking for their help. Get them on your side!
• If you have no luck with these steps, contact us.
We get it and agree. It IS expensive to ship internationally! We charge as close to actual shipping costs as we can and are always looking for new ways to save you money.
We follow the letter of the law on all Customs Declarations. We cannot mark items as gifts or samples.
You, as the buyer, are responsible for any fees, duties, tariffs, and charges levied by your country. We have no control over those charges. Check with your local Customs Office for further explanations.
The Blissful Dog is not responsible for any taxes, duties or tariffs imposed by your country.