Do You Offer Free Shipping?
- Postage charged is by weight & cart total at the current USPS or UPS rate
- FREE SHIPPING (in USA only) for orders over $50
- On orders from $24.95-49.95 FREE Priority Upgrade (in USA only)
- International shipping is charged by weight, cart total and destination country
HOW IS MY STUFF SENT?
- Your order is packed in a bubble envelope or box and sent First Class USPS or Priority Mail (your choice)
- For larger weight orders (shampoo gallons, etc.) we ship best rate via UPS or USPS
- Your order is shipped FAST with 24-48 hours of receipt
- Once it is out of our hands it is LITERALLY out of our hands. We have zero control over what the Post Office does after they take it from us.
TIME SAVING INFO
- Please be sure you have provided us with the CORRECT MAILING ADDRESS
- If we have to reship due to your giving us an incorrect address you will be charged for the postage/shipping costs. We also never type your address manually. It is automatically sent to our postage system, so we have no opportunity to "change it" or "type it wrong"
- We ship FAST, if you realize you gave us an incorrect mailing address when you get your tracking info it is too late
- Once the package leaves here we have NO control over how the Postal Service handles it, oh I wish! We work hard to ship fast, but once the USPS has it we are helpless.
- The Post Office does not give us any more info than they give you (no secret seller tracking magic website)
Rates are the exact rates charged by the USPS. The cart configures the rate based on the weight of the items purchased and the country of the final destination.
International customers – Tracking Information stops in Chicago, IL as that is where the packages leave the USA. This does not mean it is “stuck” in Chicago, it means your package is on the metal bird and on its way!
INTERNATIONAL CUSTOMS & TARIFFS INFORMATION
We follow the letter of the law on all Customs Declarations. Your order is stamped DOG GROOMING and FYI, the Harmonization Code is 3305900000.
The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges, of course. If you are concerned about possible charges please check with your Customs office and/or Postal Service.
The Blissful Dog is not responsible for any tariffs or taxes imposed by your country.
WHERE IS MY TRACKING INFO?
- Your tracking info is sent via email when we create the shipping label
- Check email and spam folder if you do not receive tracking within 48 hours of purchase (excluding holidays, weekends)
- Save the email with tracking info until order arrives, it has a lot of "What To Do If" Info
- International customers – Tracking Information stops in Chicago, IL
WHAT ABOUT HOT OR COLD WEATHER SHIPPING?
HOT WEATHER: If over 90 F, pop entire package into refrigerator for 10-15 minutes. Melting and re-solidifying does not harm product at all. As needed, we include a free freezer pack with Priority Mail orders.
Even if the product melted, it will solidify quickly with no harm done to the efficacy of your butters. On VERY rare occasions shea butter will form fat bubbles when it solidifies that may feel “grainy.” The fat bubbles melt upon application and do not hurt the product's mojo.
COLD WEATHER: Allow product to come to room temperature before using. Pop in pocket, but no microwaving! We are in far northern Minnesota, so send us warm thoughts as your product warms.
WHAT TO DO IS YOUR ORDER IS TAKING LONGER THAN EXPECTED
- Track it, if you cannot find your tracking info contact us and we will track it and send you info (check your spam folder first!)
- Tracking is only as good as the individual mail centers and mail carriers are at scanning – give your package 2-3 days after last tracking update to arrive
- Keep in mind that the moment USPS accepts your package we have done our part. It is then up to the USPS to do their part
WHAT TO DO IF TRACKING SAYS DELIVERED AND YOU DON’T HAVE IT
- If the tracking info says package was delivered and you don’t have it, don’t despair, we have options
- Sometimes postal carriers scan or mark packages as delivered, but you may not actually get it for another day or so. Annoying, I agree.
TIP! THIS WORKS! Print out the tracking info saying your package was delivered and leave it in mailbox with a note. In the note tell your carrier you did not receive the package and ask what you should do next (this works way more often than you might think). Yes, ask them to be your postal hero!
- Check with anyone else in your household who may have picked up the package and forgot to tell you (it happens, I have found MY important mail under the husband’s truck seat)
- Check with neighbors, especially if packages have been mis-delivered before
- If no luck with any of these steps THEN contact us
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
If your order has not shipped we will gladly cancel or change the order as desired
YOUR WEBSITE IS WONKY! AKA TECHNICAL WEBSITE DIFFICULTIES
If you are having problems ordering online call us 11-7 CST Monday thru Saturday or email us here
. If website is down, I will be weeping, so don't be worried by the sobs you will hear...
DO YOU HAVE ANY COUPONS OR SAMPLES?
Unfortunately we are unable to ship samples due to the volume of requests that we receive. We don't really do coupons...that way no one is annoyed by finding a coupon a week after they made a purchase. We DO occasionally include Gift With Purchase codes in the newsletters (subtle bribe).
WHAT TO DO IF…OH NO…THERE IS A MISTAKE IN YOUR ORDER
- All mistakes are blamed on the husband. Period.
- Contact Kathy and we will figure it out (even if it IS Steve’s fault)
- Seriously, we will make it right, please contact us or call 1.855.DOG.BLISS
DO YOU HAVE A NEWSLETTER?
Sign up here. Promise you won't get many at all. Our goal for 2018 is to send one a month.
IS YOUR STUFF IN A STORE NEAR ME? FIND US IN STORES
Here are many of our retail partners (updated somewhat regularly). Tell your fave pet stores you want our products!
DO YOU HAVE WHOLESALE INFO?
Yes! We offer wholesale to bona fide businesses and rescue groups. Our dedicated wholesale website is found here (sign-up, minimum order and tax id required) TheBlissfulDogWholesale.com
OUR CONTACT INFO